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Technology

Call For Repair? Appliances Now Do It For You

Posted: 9/7/2010

Some appliances can call for repairs themselves before you even notice anything is wrong.

(NAPSI) - While household appliances have continued to evolve over the years, one aspect has stayed the same: the occasional breakdown and need for service. Thanks to the latest technology, however, even the traditional repair call has gotten an upgrade.

A new kind of service program proactively monitors appliances 24 hours a day, seven days a week and reports any faults or potential problems to a service center. A fault code will either trigger an automated e-mail (offering a corrective strategy) or analysis by a technician who, if need be, will schedule a service appointment.

Using wireless, local area network technology and application software, Miele's RemoteVision- enabled products are monitored 24/7. This dedicated "link" allows for the secured transmission of vital performance data.

The most common service issues are user-related faults, whether it's a refrigerator door left ajar or a washing machine with too much detergent. Through modern technology, these former aggravations now have easy, identifiable solutions. Owners might be provided with care recommendations, troubleshooting e-mails, or service notifications alerting them that an in-person appointment is recommended, all tailored to the product and problem.

"With RemoteVision, we can help to immediately correct or even prevent an issue simply by contacting a customer and avoiding any potential frustration or downtime," says Matthew Kueny, Miele's director of technology. The system is now available for all the company's refrigerators, wine coolers and select washer and dishwasher models.

To learn more, visit www.mieleusa.com.

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